writings
The Rules
A one page summary of some of the things I’ve learned in 47 years in this industry. Print it out. Frame it and live by these rules.
Gopher Dance
Here is a copy of the workbook for one of my current lectures. It’s a new and better way to drive relationships and teamwork while minimizing turnover and stress in the workplace.
Art Of Service Sales
This is an older/Generic version of the Service Sales Class. This version has pages set aside for reflection and discussion. It’s a great training tool for services writers just starting out or veterans that need to sharpen their skills.