Lectures
Teamwork, Motivation and the Gopher Dance (4 Hours)
A lighthearted lecture examining old management practices and how we can improve them for today’s shops. We work to create a friendlier and more profitable work place.
Welcome to the Jungle (2 Hours)
A look at ways to improve and compete in the hiring market. We cover selection, interviewing and legal concerns.
The Art of Service Sales (8 Hours)
This one is for service writers and managers. We cover best practices in person and on the phone. We examine the differences between the male and female customers. We cover closing techniques and overcoming objections and much more.
Zen and the Art of Maintenance Service (4 Hours)
An in depth examination of selling profitable maintenance services. We look at causes, explanation, dialogue and procedures.